Banking customers now have a centralized place where they can report complaints, after years of banks choosing their own referees. Between 2008 and 2018, four big banks — Scotiabank, National Bank of Canada, RBC, and TD — decided to stop working with the Ombudsman for Banking Services and Investments (OBSI), a non-profit mediator for banking disputes, and instead picked their own for-profit service to handle complaints. Last week, that arrangement ended. The change comes after a 2020 government report showed these banks didn't have a clear way to deal with complaints, with issues taking up to seven months to resolve — way longer than the 90-day guideline. Now that all the major banks are back under OBSI’s watch, there's a more streamlined process if you're unhappy with the way your bank has handled an issue, including serious matters like failing to protect you against fraud. OBSI will investigate your issue, and if it rules in your favour, it can recommend compensation of up to $350,000.