
- Airbnb is also launching services, which users can order directly to where they’re staying, including chefs, spa treatments, personal training and professional makeup.
- The company has dabbled in experiences before, but re-focusing on the program signals its goal of enticing a new generation of travellers to spend more on its platform.
- "I'm sure there will be challenges," says Jay Carney, head of policy and communications at Airbnb. "But it's really about expanding the business and making the experience overall better."
Why it matters: According to a recent McKinsey survey, Gen Zs are prioritizing experiences over every other expense on vacations. The numbers back it up: Last year, the CEO of Tripadvisor said the company's record revenue was purely driven by growth in experiences.



